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FDIC Wrapup Part V – An “Owning the Job” lesson at FDIC

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You might recall the “Owning the Job” series I began a while back. I haven’t forgotten about it. Here is another installment.

This is also part V of my FDIC wrapup. Read Part I, Part II, Part III, Part IV.

Attitude and Being a Good Officer

Chief Steve Kraft spoke in a keynote at FDIC (video below). I didn’t get to see it in person, but Jonah Smith shared it on The Hose Jockey. In it, Chief talks about looking at yourself, not others.  It is a motivational speech and hits the mark. I think everyone will be able to get something out of it.

Chief Kraft’s 5 points are (from my notes and what I got out of it):

  1. To be a good officer, you have to be a good coach (correct mistakes).
  2. Show your people you care.
  3. learn from your mistakes. Be willing to make mistakes.
  4. Lead by example.
  5. Have a positive attitude.

Similarly, Jason Hoevelmann created an entire class about a funk he was dealing with in his career. The class “A Firefighters Own Worst Enemy” spurred the blog by a similar name FirefightersEnemy.com.

I got into a similar funk somewhere along the 13 years I have been with Roanoke. I have my excuses why I got into the funk, but I am trying to slowly dig myself out. Rick Lasky’s Pride and Ownership was a step in the right direction. I am getting there and created the ”Owning the Job” series as a way for me to write, reflect, learn, and potentially even help inspire.

Here is Chief Kraft’s Keynote address from FDIC 2012

Another Milestone for Willie and I at the Swoope VFC Annual Banquet

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In our travels, Willie (IronFiremen.com) and I have talked about getting into speaking together. Over the past year, we have discussed it and began plotting our course. We realized that this isn’t something that would be a piece of cake, yet we were willing to get started. Months of dragging our feet while we were busy doing other things had us putting off the effort to getting started.

Willie and I with the SVFC

In short, our speaking would be “motivational” but we had only identified a brief outline of our core values Pride, Respect, Honor, Tradition, and Brotherhood. We identified these words as what we are about and they help in our motivation to be better firefighters and individuals. We placed them on the edge of our brotherhood chips.

Then two things happened. I attended Rick Lasky’s “Pride and Ownership” and a firefighter I didn’t know invited me to speak at a department I had never heard of.

Willie and I with the plaques the SVFC presented to us.

It took me a couple of weeks to ensure that my wife wouldn’t disown me for wanting to do speaking gig on my birthday and the course was set. I told the firefighter, Chris Botkin, that I would speak at the Swoope Volunteer Fire Company’s annual banquet with one stipulation…Willie would be speaking as well. Chris said we were welcome to come as a team.

Now we had to create some semblance of our thoughts in a matter of weeks. To be honest, due to our schedules, we did most of our outline and talking points on the way up the road last night. The notes and emails back and forth weren’t even used in the end. It was a matter of those core values. Don’t get me wrong, we had prepared several rough drafts of talking points, but we hadn’t collaborated our thoughts face to face. We were prepared except for the one thing we had no control over…would we be able to pull off speaking together.

This must have been ONE HELLUVA story!

This could be make it or break it to see if Willie and I can share the same stage and talk…and make sense. I am an optimist, so my thoughts were that we would get up there and everything would work itself out. Luckily, speaking several times over the past year had enabled me to learn how to get comfortable and not be nervous. I am not sure about Willie, but he did just fine.

The men and women of the Swoope Volunteer Fire Company were very warm and welcoming. We got to meet many of the members before dinner. After dinner, we enjoyed the awards and some words from their Deputy Chief.

After the awards, we did our thing. I think we did a great job. From the feedback we got, we did a decent job as well. I couldn’t have asked for a better venue for Willie and I to get started.

We talked about what we are passionate about…the job. Whether you are a volunteer or a career firefighter, we don’t really care. “The Job” as

They actually invited our wives...luckily our wives invited us!

we call it by default is what we do. It encompasses firefighting in a simplistic format that firefighters can understand. We shared our passion and explained how we remain passionate. We used examples of how we keep learning and moving forward. We were also able to use examples simply from what we saw that night. They get it! Don’t get me wrong, Willie and I have a lot of work to do to polish our material and delivery!

We will be able to expand on our speaking topics in the future. Until then, enjoy my musings on “Owning the Job” right here on The Fire Critic.

To be honest, we owe a lot to the Swoope VFC. They made us feel welcome, they treated us like one of their own, and they were more than hospitable.

Willie and I with Swoope's Deputy Chief Kevin Wilkes.

What a great group of firefighters they have at Swoope. The department was incorporated in 1980 after being started about a year prior. They are just one of the many departments located in Augusta County, Virginia. I got to meet other members of departments from the area including the Fire Chief of the City of Staunton and the former Fire Chief of Augusta County. As a matter of fact, one of Roanoke’s own is now the Deputy Chief of Augusta County. Mike Armstrong retired from Roanoke just this past month and began in Augusta County. I worked for Mike when he first made Captain. I wish him the best in Augusta.

Needless to say, the event was a huge success for the SVFC. I foresee great things for the department in the future. They have made significant improvements in the past several years including just recently adding storage racks for their gear at the station.

They get Pride, Respect, Honor, Tradition, and Brotherhood. And, if this whole speaking gig works out for Willie and I, they can say they popped our cherry!

We are proud to call them Brothers!

The Swoope VFC Annual Banquet Video is below!

 

 

 

 

It was my birthday. They got me a cake!

Chris Botkin and I. Chris is the one who got Willie and I to speak.

Owning the Job. Part V – A Cup of Coffee

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Read all of the “Owning the Job” articles here

Many firefighters enjoy coffee.

FireGeezer is always talking about putting the coffee on after his Morning Lineup:

Now let’s check out our own equipment and get ready for the day.  I’ll get the coffee started and see you back in the day room in a little while.

From what I understand, when he was on the job he would enjoy the morning lineup and offer some interesting news to his firefighters each morning (prior to the blog).

The Tailboard Blog offers this on his about page: Grab a cup of cahfee regula and have a seat on The Tailboard.

What is it about that darn coffee?

This post is about two things

  • Enjoying “coffee time” each morning whether you drink coffee or not
  • Welcoming visitors into your station

Enjoying “Coffee Time”

Roanoke Firehouse #3 Bunn-o-matic CW Series three burner coffee maker. Yeah, we are proud of her! Stop in and enjoy a cup of joe!

Most of us don’t actually have a defined “line-up” in the morning when we get to work (or when duty crew starts for volunteers). We simply meander on in to the firehouse sometime hopefully before the bell rings. Back in the day, firefighters would dress out in their uniforms and stand for inspection. After the inspection, the firefighters would get the rundown of the days activities, chores, and other news from the Captain.

I am not sure I would mind it either way. I do enjoy “coffee time”. We show up and say hello to the off going shift, get some coffee, and listen to what happened the day before. There are some great stories to be heard each and every morning at our firehouse.

Enjoy that time, listen to what is being said. Jump on the “one upper” when he sits there chomping at the bit to tell a “better” story!

One thing that I am trying to change in my firehouse (on my shift and starting with me) is the complaining about the other shifts. I don’t think our shift does it too much, nor do the other shifts. Trust me, we typically have something to jump on them about…but what good does it do. Don’t get me wrong, I am not saying not to fret them at all. We just need to tone it down a bit. Let the Captains handle any of the actual serious stuff that needs to be taken care of. After all, everybody can’t be on A-shift!

If you are the rookie, or the least senior firefighter…make sure their is coffee on!

Welcoming Visitors

This is actually the first thing I brought up to my company after attending “Pride and Ownership”. We all sat down and I went over some things I think we can do better. Welcoming guests is one of them.

Whether it is someone dropping off cookies, looking for directions, a neighboring crew, a retiree, an off duty firefighter, or Chiefs we should welcome them into OUR firehouse. After all, when someone comes to your house do you just let them walk in without greeting them? I didn’t think so.

Remember, a high percentage of people only see us when we are in the fire trucks. Make sure that if they stop in at the firehouse they get a warm welcome!

If it is a retiree or Chief, everyone should be notified. Everyone should then come and greet the individual(s). Shake hands, and someone should offer them coffee.

I did get one interesting question…

Let’s say you have a Chief who nobody likes. Do you ignore them or not treat them with respect? NO. Remember, you must respect the rank. You don’t have to respect the person, but always respect the rank.

What about someone who you just don’t get along with…both of you can’t stand each other. Shake their hand. Trust me, if you walk over and shake their hand and welcome them in your firehouse or do the same in theirs they might just start to get it…that we can still be Brothers even though we don’t get along.

I have been in a lot of firehouses. The only thing I regret is not drinking that cup of coffee. From now on, when I am offered a cup of coffee, I will drink it. It shows that I feel welcome in THEIR firehouse.

As loud as I can be, as much as I can cut-up, as much as I enjoy conversation and seeing other firehouses…for some reason, I always walk around like I am on eggshells in other peoples firehouse.

Oh, and one more thing when visiting other firehouses…don’t overextend your stay. Get in, enjoy your time, and leave before the conversation lags! You never know, they might have something planned and don’t want to push you out the door.

By the way, I drink my coffee black…

Owning the Job. Part IV – Misunderstood Requirements

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Read all of the “Owning the Job” articles here

Maybe you have seen these…

Before I get started…here is my disclaimer: I am not affiliated with any of these personally and I am not speaking on their behalf. I am offering my opinion of what they mean to me and sharing that with you in this collection of thoughts. Before you read on, please understand that I appreciate smart aggressive firefighting, it is what I live. I think there are some small things that some firefighters view as others trying to change the way we fight fire…I view them as tools for making us better and understand they must be understood properly and implemented into our game plan. They don’t really make us “safe”, they make us “smarter”. 

Let no man’s ghost return to say, “My training let me down.” — Aaron Heller, Captain, Hamilton Township Fire District 9, New Jersey

I have seen plenty written on these topics, initiatives if you will. I have read, dissected, and think I have a decent understanding of what they are and where they came from.

At the very basic level, most of these came from the loss of a firefighter(s). They have been formulated by best practices, lessons learned, and blood spilled. In fact, they are mostly committee based and I can only imagine the conversations when some of these were nailed down.

I remember the first time I read the “Rules of Engagement”. My thought was something like “You mean to tell me I am expected to go through these 1 at a time when I roll up on a fire…before any action?”. I imagine others might have thought the same thing.

My second thought was…hell, I already do most of that. Then I began reflecting on each rule of engagement. These things are a piece of cake if you are willing to understand them and add them as a tool in the toolbox.

Rules of Engagement for Firefighters (there is a longer section for incident commanders)

1. Size up your tactical area of operation.
2. Determine the occupant survival profile.
3. DO NOT risk your life for lives or property that cannot be saved.
4. Extend LIMITED risk to protect SAVABLE property.
5. Extend VIGILANT and MEASURED risk to protect and rescue SAVABLE lives.
6. Go in together, stay together, come out together.
7. Maintain continuous awareness of your air supply, situation, location and fire conditions.
8. Constantly monitor fireground communications for critical radio reports.
9. You are required to report unsafe practices or conditions that can harm you. Stop, evaluate and decide.
10. You are required to abandon your position and retreat before deteriorating conditions can harm you.
11. Declare a Mayday as soon as you THINK you are in danger.

Hell, it doesn’t get much more basic and clearer than that. As a matter of fact, it is like firefighters wrote it. Why in the World would a firefighter scoff at these? This isn’t asking too much. This guidance could streamline some of the thought processes for firefighters in the heat of the battle.

I fight what you fear

Really? You have a shirt that says “you fight what I fear”? Take it off. Chances are you don’t. Chances are that when confronted with a fire, you fear it too. You should. Fire is dangerous. We do a dangerous job. We aren’t dangerous. We shouldn’t be. The shirt should read “When confronted with what you fear (fire), I take calculated risks to ensure that I save lives and property”.

16 Initiatives

There are some great teachers out there who teach on the basis of content. Then there are others who teach on basis of some $50 words put together to make people think What the F#$% is that? Firefighters are just that…Firefighters. The majority have a high school education. Talk to them in a way they will understand. Make sure it makes sense. The 16 Life Safety Initiatives do just that. Read them here. No, really…read them. Take the time to read them and share them with your guys. Trust me, the minds who put that together weren’t wasting their time. The abbreviated ”cliffs notes” are here. Fire Department members should be using them to guide their focus in planning for the future. We can’t change the past, we can have an effect on the future. They are guidelines.

Did someone say SAFETY again?

Deal with it. Until the end of time, we are going to be pressed to be safe. It is only right. We have a dangerous job. I know that, you know that, THEY know that. Have you ever wondered if pencil pushers are asked to be safe? No, because their mundane jobs aren’t dangerous. We need to get over getting hurt feelings when asked to be safe. We need to understand that being safe is not asking too much.

Whoa…is The Fire Critic bowing down to the Safety Nazi’s? Not a chance.

Don’t get me wrong, some of us can go too far. They are the ones who need to be educated as well. We need to be safe and they need to have an understanding that our jobs are dangerous. Being safe and having a dangerous job are different…and can be accomplished at the same time. That is where we become S.A.F.E. firefighters (to borrow a term from here). Smart Aggressive Fundamental Efficient. It may not encompass everything, but I think it hits the nail on the head pretty well.

Trust me, to ask firefighters to be safe is not the same as asking for a company of yard-breathers. The goal is to go home in the morning…of course without a silhouette of the skyline burning behind us.

What about laying it all on the line?

Ah…here is something that people DO NOT like talking about. What about giving our lives for others. I mean, entering a situation where the outcome might be death. Hell, I don’t know how to explain it (remember, nobody talks about it). This is the stuff of heros. I mean the events that make firefighters call other firefighters heros. Whether the outcome is everyone going home or nobody going home, these are the events who define “Firefighters”.

Like doing a search for a victim in less than plausible conditions, yet where someone might still be viable. Yeah…what the hell does that mean? Hell, I don’t know. Have you ever been to a scripted fire? Yet…have you ever heard of victims being found in a room that could still sustain life, yet all around it looked like the face of hell?

These are the moments when we have to base our decisions on everything we know…and we find out we know more than we thought.

No one was ever called a hero for saving a couch against all odds.

Arm Chair Quarterbacking

We are all guilty of picking apart incidents we weren’t at. I do it. We would have done it better. We would have done it differently. Some organizations were built to dissect actions of others to find issues that might be prevented in the future. Tactical firefighting culture has been improved by dissecting incidents which have effected the fire service. We learn, we adjust, we train, we implement. Think of the Denver drill or other drills similar. The creation of the Rapid Intervention Team is another.

Seat Belt Pledge

Apparatus design will continue to change until we get firefighters using their seat belts. I know…it is difficult putting on your seat belt when gearing up in the back of the rig because every second counts and we have to be in the combat ready position when the driver pulls the air brake. What if you wreck on the way there?

The seat belt pledge means a lot to me. I drive, I am always buckled up. I am a decent driver…but not everyone is. By “not everyone is” I mean the other drivers you pass on your way to a call. I had the scare of my career this last cycle. I thought that a woman and possibly children were about to die because they pulled out in front of us. Luckily, I was able to keep it from happening. Were my guys belted in? I am not sure. I doubt it though. I am working on the seat belt pledge…I am working on our culture in my firehouse.

Are you working on yours?

Owning the Job. Part III – The Power of a Firefighter’s Wave

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Read all of the “Owning the Job” articles here

Sidenote: This column was formerly named “Pride and Ownership”. I decided to rename it “Owning the Job”. I did this to maintain a differentiation between this column and the great class and book “Pride and Ownership” by Chief Rick Lasky. 

I drive the fire engine…that is my job. Many don’t get that a Lt.’s job is to drive, but that is how it works in my department and that is my rank. I act if the Captain is off.

I know my territory. I know it pretty darn well. That includes my 2nd due, much of the 3rd due. Also noted is that some of my 1st due is automatic aid to the County.

photo by author

I do have to stay focused on everything. You just never know when we will get a call, so I have to be ready to make my way through traffic. I stay in lesser congested lanes when possible and am always paying attention to other drivers.

When responding (lights and sirens) I am even more focused.

One thing that I never miss is the opportunity to reciprocate a wave from a young child, or make sure I wave if they are looking but not actually waving. That will typically get a smile on the child’s face and a wave in return.

That small gesture, which only takes a couple of seconds is very powerful. How powerful you might ask? Hell I don’t know, I am a firefighter not a statistician. I do know that a simple wave can make a profound impact on that child even if it is for a short moment in their life.

In addition, think about how their parents (or whoever is in the car with them) might think about a firefighter taking a moment to wave to their child.

Here is my political spin…those parents might be taxpayers. They pay our salaries, they vote, they are just as impressionable as the children!

In all the hustle and bustle of our lives, getting children to and from school events, sporting events, the parents events they (the children) get to enjoy a wave from a firefighter in a big red fire truck! Your fire apparatus IS red isn’t it?

Whether or not that child is a Run to the Curb Kid or not doesn’t matter.

I am not sure what it is, but I absolutely love waving at children when I am driving. Don’t get me wrong, it doesn’t look like we are in a parade or anything…I just do it when I get the chance…every time I get the chance! I can only imagine the waves that I miss while driving. After all, I can’t see everything.

What about you? Do you take the time to wave?

I actually wrote this post back in November. I had just got back to the station after waving to a child in the fire engine. I put my thoughts down in this post, but never published it. I think it fits now.

Owning the Job. Part II – Past, Present, and Future

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Read all of the “Owning the Job” articles here

After writing the first part “PRIDE AND OWNERSHIP. PART I – SELF EVALUATION” I have had a lot of time to think. The eyes are looking this way (this is a good thing). Hopefully, I can pull off what I am hoping to do. I need feedback! I need to know that you are thinking the same things, or different things. I need to know what is working for you, or isn’t working.

One note, While I use “Pride and Ownership” in the title, these articles are about what I took from the class and how I am using what I have learned. There is no official affiliation with Chief Rick Lasky or Pride and Ownership.

Pride and Ownership – Past, Present, and Future…

In order to understand what is missing, we must understand what was here before us. None of this is about placing blame. Do you know your departments history?

As I said in the “self evaluation”, I know our history. I wrote a book about it. Our department was formed from 4 volunteer fire departments (actually there were a couple more, but 4 major players). Volunteers is part of our heritage, but it is more than 100 years removed. Basically, we are a fully paid fire department and have been since 1903 (March 1, 1903 to be exact).

These men were here way before me. Roanoke Firefighters pose in front of their engine...very proud. When was the last time you took a photo of your company in front of your apparatus?

I have pictures of our Firefighters doing everything from building props at our Zoo to collecting money for MDA, from fighting 100 year fires downtown to fighting for our citizens needs.

Our firefighters gave up their vacation to implement the 3rd platoon back in 1972. I cherish the work schedule I have now, and it didn’t cost me a thing.

Our firefighters fought for many of the benefits ALL of our City employees take for granted. I may have had some battles since I have been here, but the ones before me are the ones who fought so hard!

To what do we owe the men who founded our department? The honor, respect, dignity, integrity, pride, tradition, loyalty, and brotherhood that created it? Why am I sitting here almost 125 years after the first fire department in Roanoke was created seeking ways to bring back the best of what it has been? What has been lost? Where can we find it?

This is going to be a long uphill battle…yeah, I am used to that. I don’t like failure, but realize that this thing is bigger than what I am capable of. I need help. Will others get it?

Walk into one of our firehouses and ask them how things are…

You will hear all types of stuff, not much of it will be good. However, I know that each of them loves what they do. They just want it to be better. They want it to be the way it should be. Are they willing to make changes?

Our firefighters don’t believe in our management, our IAFF Local is broke, and our leaders accept mediocrity. Our firefighters are our best asset. You put our guys in front of anything burning and they will put it out. They can figure out and fix anything…except their fading department. What we lack is a blueprint. We have leaders, we have some great leaders. They just aren’t focused on saving our department.

We have had numerous bumps in the road…and championed them with being excellent stewards in our community…in the past. We still have battles, but we don’t champion them with being stewards anymore. We are paycheck collectors through and through.

We have excuses. That is all…excuses why we don’t do this or that, why this is that way, why we aren’t who we should be.

We are not involved. We should be. We should be seen here there and everywhere doing great things.

Hell, even the ones who take the time to lead or try to create change are beat down. I have never understood it.

So where do we go from here?

Unfortunately I do not know. I am going to start with my company. I know of another Brother who did the same in my department. I understand it was well received. That is a great start.

I know it needs to start with me…Whatever I do, I have to start it with me. It isn’t about me, I just have to begin the change within myself to effect change in others.

Wish me luck

What about you? Does any of this hit home with you in your department?

What will you do?

The video below is of Retired Captain Pete Price. He passed away a couple of weeks after I filmed this at one of our retirees breakfasts. He had great stories and shares some of them in the video below. This is some of our history…

Owning the Job. Part I – Self Evaluation

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Read all of the “Owning the Job” articles here

Yesterday, I had the opportunity to attend “Pride and Ownership” presented by Chief Rick Lasky.

My head hasn’t stopped spinning since. I don’t know what to think. I have been reflecting on what I heard and my feelings are all over the place. Where do I go from here?

At the very least, I believe that I am on the right track. My fire department…not so much, but hopefully I am wrong. How do I get it back on track? Am I even capable of being part of the solution to some of our problems? Is the solution right in front of me? I only wish my entire department had gone to the class.

Low morale, bad attitudes, lacking leadership, loss of traditions, lack of pride, no honor, too little integrity, loss of camaraderie, too little respect, no discipline…I could go on. Hopefully the building blocks are still there and I can help salvage the hull of what is a great fire department.

The Fire Critic Rhett Fleitz with Chief Rick Lasky

Let me be clear, Chief Rick Lasky’s class isn’t a one stop shop for how to save America’s fire service. It is a blue print on some of the things he has done and seen done that has worked. My fire department will never be Lewisville, but it can be better than what it is now.

To me, the class is more about what isn’t working, what can work, and creating an attitude that will make change. A cultural shift in attitude about what we know is right and making us do the right thing.

I plan on writing several articles on this subject. I am not sure the exact direction I will go. It will be more of a layout of issues I see in my department and the fire service as a whole to help provide critical thinking in making things better through attitude change.

You simply cannot quantify what I got out of the class. The hard part will be me putting my thoughts into positive ideas that will effect change.

I am not perfect, but I think I “get it”. I think I have a positive impact on my department and elsewhere.

Here are my initial thoughts (some of which I have been reflecting on for a long time). Consider it a self evaluation…do it for yourself. This is more of me thinking aloud.

  • Pride: Yeah, I am proud to be a firefighter. Do I exude my pride to others?
  • Honor: I have honored those firefighters we have lost. I have attended the NFFF Memorial Weekend. I was a past member of our Honor Guard and have stood at the casket of many. I have remembered, and I never forget. I have shared others sacrifices with firefighters who don’t pay attention. I have tried to instill honor in members I have worked with.
  • Ownership: I need to work on this. I need a better understanding of what I need to do to take more ownership in MY Department. Some of that work will be educating others that we all need to take ownership!
  • Integrity: I need a lot of work in this area. Not that I don’t get it, but I have some work to do. Part of what makes it difficult (not an excuse) is the area in which I serve and how WE are treated by others. I understand that by treating others better (the way they should be treated), we will be treated better!
  • Brotherhood: I get this…in my mind. I have worked on this my whole career. However, there is still so much more work to be done. Fences need to be mended, egos need to be hung up, and we need to be united.
  • Respect: I am an asshole (in a kinda good way I think)…I give respect, and I am respected. However, I need some polishing up to be more effective. I respect everything about the fire service. I just need to act like it more!
  • Tradition: ah, tradition…I think I have a handle on this, but like everything else I need to work on it!
  • History: Ok, finally somewhere I exceed in. After all, I did take almost a year to research, collect, and write a book on the history of my fire department[Firefighting in Roanoke by Arcadia Publishing]. I think I can check this one off my list…but not so fast, I have to continue to share the history of the department. No resting on my ass!
I know there is much more to reflect on, these are just some initial thoughts!

If you have not seen the presentation or read the book, you MUST!

PrideAndOwnership.com

The video below is from a previous class as shared by Fire Engineering.